- Starbucks turns to Sharpies, mugs and a price freeze to stem traffic slide Financial Times
- Starbucks’s CEO Steps In to Tackle Long List of Issues The New York Times
- Starbucks hopes faster drinks, fewer upcharges and nicer mugs bring people back NPR
- Starbucks CEO’s fixes? Faster lattes, cozy cafes and no more nondairy charge The Seattle Times
- Starbucks CEO pledges to fundamentally change strategy as sales fall for third straight quarter CNBC