- An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess WIRED
- A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation Fortune
- Cursor AI’s own support bot hallucinated its usage policy theregister.com
- AI Startup Controversy: Anysphere’s ‘Hallucinating’ Customer Support AI Sparks Backlash Deccan Herald
- AI-powered code editor backlashes over chatbot misinformation Tech in Asia